Design Your Reception & Administrative Space

Reception is generally where a patient will have their first impression of your practice. Create an area that reflects your vision of the practice and how you want patients to feel when they are in your practice. Make sure it is near the patient entrance so patients immediately know where they need to go when they arrive, and so reception staff can see people arrive and quickly identify medical emergencies and reprioritise appointments. It should also be close to the waiting area so staff can see and monitor waiting patients.

  • Size & Space

    Allow approximately 10m2 per staff member in administration areas. Allow for physical distancing between staff at reception or administrative areas where possible. Ideally keep a 1.5m space between staff, or a use physical barrier such as a plexiglass screen.

    Allow sufficient space for office equipment (eg computers, printers, files) and waste collection.

  • Accommodating patient needs

    Consider patients with disabilities when deciding on the height of reception desks.

    Locate computer screens so that they don’t block patient interactions, but keep private information out of sight.

  • Accommodating patient needs

    Consider patients with disabilities when deciding on the height of reception desks.

    Locate computer screens so that they don’t block patient interactions, but keep private information out of sight.

  • Size & Space

    Allow approximately 10m2 per staff member in administration areas. Allow for physical distancing between staff at reception or administrative areas where possible. Ideally keep a 1.5m space between staff, or a use physical barrier such as a plexiglass screen.

    Allow sufficient space for office equipment (eg computers, printers, files) and waste collection.

  • Accommodating patient needs

    Consider patients with disabilities when deciding on the height of reception desks.

    Locate computer screens so that they don’t block patient interactions, but keep private information out of sight.

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