Reception is generally where a patient will have their first
impression of your practice. Create an area that reflects your
vision of the practice and how you want patients to feel when they
are in your practice. Make sure it is near the patient entrance so
patients immediately know where they need to go when they arrive,
and so reception staff can see people arrive and quickly identify
medical emergencies and reprioritise appointments. It should also
be close to the waiting area so staff can see and monitor waiting
patients.
Size & Space
Allow approximately 10m2 per staff member in administration
areas. Allow for physical distancing between staff at
reception or administrative areas where possible. Ideally keep
a 1.5m space between staff, or a use physical barrier such as
a plexiglass screen.
Allow sufficient space for office equipment (eg computers,
printers, files) and waste collection.
Accommodating patient needs
Consider patients with disabilities when deciding on the
height of reception desks.
Locate computer screens so that they don’t block patient
interactions, but keep private information out of sight.
Size & Space
Allow approximately 10m2 per staff member in administration
areas. Allow for physical distancing between staff at
reception or administrative areas where possible. Ideally keep
a 1.5m space between staff, or a use physical barrier such as
a plexiglass screen.
Allow sufficient space for office equipment (eg computers,
printers, files) and waste collection.
Accommodating patient needs
Consider patients with disabilities when deciding on the
height of reception desks.
Locate computer screens so that they don’t block patient
interactions, but keep private information out of sight.
Size & Space
Allow approximately 10m2 per staff member in administration
areas. Allow for physical distancing between staff at
reception or administrative areas where possible. Ideally keep
a 1.5m space between staff, or a use physical barrier such as
a plexiglass screen.
Allow sufficient space for office equipment (eg computers,
printers, files) and waste collection.
Accommodating patient needs
Consider patients with disabilities when deciding on the
height of reception desks.
Locate computer screens so that they don’t block patient
interactions, but keep private information out of sight.
