Your waiting area leaves a strong first impression on patients. Make sure it reflects your vision of the practice and how you want patients to feel when on the premises.
A well designed waiting area is safe, comfortable and accessible for all people and families visiting your practice.
Continue to learn about setting up this space.
The amount of seating, style of chairs and layout are key considerations to ensure a comfortable, accessible and usable space your patients will love.
There are three main considerations when deciding how much seating is needed in your patient waiting area.
As a guideline we recommend at least 6 chairs per clinical team member, space permitting.
Consider some options for improving the patient waiting experience.
Consider the positioning of patient education posters, brochures and screens to keep your patients well informed. Ensure they’re visible and appropriate to the health literacy and cultural needs of your patients. Examples include: screening information, infection control information, policies (cultural, billing, appointment types) and practice updates, such as practitioner leave or leaving the practice.
Follow these guidelines when setting up your waiting area. A well designed area does not feel like an illness waiting room. A positive wellness message sets the scene for the consultation.